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Had my oil changed at Mazda of Hamilton on Upoer James last week. They were efficient and very pleasant to deal with. They notified me of a minor recall on my vehicle and took care of it while I was there. I would recommend them to anyone wanting service on their Mazda.
it was excellent
My 2024 Mazda developed a slight but persistent noise that continued despite reporting it a couple of times. As my frustration grew, Justin stepped in and took the time to listen carefully to my concerns. He personally test-drove the vehicle and used diagnostic equipment to isolate the source of the noise. Once the issue was identified, Justin arranged a rental vehicle for us, ensured the repair was completed properly, and kept us informed throughout the process. He was professional, patient, genuinely apologetic, and made us feel like our concerns mattered. What had become a very frustrating experience was ultimately resolved in a way that left both my wife and me completely satisfied. Justin’s outstanding customer service restored our confidence and trust in Mazda. Thank you for going above and beyond.
Most excellent experience once again with Shevon at Mazda Upper James.
Fantastic experience! I previously took my CX-5 for service to the dealership I bought it from in Oakville and wasn't happy with their customer service. But this was a much better experience at Mazda of Hamilton. They did an oil change and an overall check-up on my vehicle all in an hour and went the extra mile to look at a damaged plastic cover to let me know if it needed replacing. I'll definitely be going back for the rest of my service appointments there.
Very friendly and quick
